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You know, if I don't kill anyone from BellSouth, it will be a miracle.
Last month, we got a DSL setup. It had a few bumps here and there, but on the whole, it was working out fairly well.
Well, since we had that, we no longer needed to pay for a second phone line, so we called BellSouth (BS) and told them to deactivate that line, and set all the jacks to work on the original number. So we set up the appointment for them to take care of everything on Friday.
Well, they got half of it right. All four jacks now seem to point to the original phone number... but now the DSL doesn't work.
So I called BS, and told them that their guy had broken our DSL. She tells me to please hold, and transfers me to *their* DSL department. Unfortunately, their DSL guy can't pull up our DSL account, because it's through Earthlink, not BS. When I explained things to him, he says that Earthlink will have to send someone out to fix things.
No, I told him. It was working fine, your guy came out and did some work on the lines, now it doesn't work. Yes, the account is through Earthlink, but you guys are the ones who actually carry the signal, and you guys are the ones who broke it.
He insists that Earthlink is the one who has to request the service, so I call them. I proceed to spend ~1.5 hours on the phone with Earthlink, including a good bit of time standing out in the driveway with my DSL modem and an extension cord, and Rhi holding a flashlight so I can see what the heck I'm doing as I hook the DSL modem into the main phone box for the house.
DSL's analysis: BS somehow crosses up the wires, because they can't even get a solid signal from the DSL modem at the main box.
So, it's back to BS, in more than one sense.
This time the BS representative tries to transfer me to the DSL folks, and I stop him. I explain to him in very clear -- and somewhat forceful -- terms what has happened, and that I expect them to have someone back here bright and early Monday to fix this. He agreed, and now BS is supposed to have someone (possibly even the same tech) back here tomorrow between 3:00 and 7:00. I just hope he realizes that he doesn't get to leave until the job is finished, and I don't care what his excuses might be.
Hopefully, by this time tomorrow, we will have our DSL connection up and running again. If not, we may well have a BS tech chained to the wall outside...
Last month, we got a DSL setup. It had a few bumps here and there, but on the whole, it was working out fairly well.
Well, since we had that, we no longer needed to pay for a second phone line, so we called BellSouth (BS) and told them to deactivate that line, and set all the jacks to work on the original number. So we set up the appointment for them to take care of everything on Friday.
Well, they got half of it right. All four jacks now seem to point to the original phone number... but now the DSL doesn't work.
So I called BS, and told them that their guy had broken our DSL. She tells me to please hold, and transfers me to *their* DSL department. Unfortunately, their DSL guy can't pull up our DSL account, because it's through Earthlink, not BS. When I explained things to him, he says that Earthlink will have to send someone out to fix things.
No, I told him. It was working fine, your guy came out and did some work on the lines, now it doesn't work. Yes, the account is through Earthlink, but you guys are the ones who actually carry the signal, and you guys are the ones who broke it.
He insists that Earthlink is the one who has to request the service, so I call them. I proceed to spend ~1.5 hours on the phone with Earthlink, including a good bit of time standing out in the driveway with my DSL modem and an extension cord, and Rhi holding a flashlight so I can see what the heck I'm doing as I hook the DSL modem into the main phone box for the house.
DSL's analysis: BS somehow crosses up the wires, because they can't even get a solid signal from the DSL modem at the main box.
So, it's back to BS, in more than one sense.
This time the BS representative tries to transfer me to the DSL folks, and I stop him. I explain to him in very clear -- and somewhat forceful -- terms what has happened, and that I expect them to have someone back here bright and early Monday to fix this. He agreed, and now BS is supposed to have someone (possibly even the same tech) back here tomorrow between 3:00 and 7:00. I just hope he realizes that he doesn't get to leave until the job is finished, and I don't care what his excuses might be.
Hopefully, by this time tomorrow, we will have our DSL connection up and running again. If not, we may well have a BS tech chained to the wall outside...
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