A new way to keep customers -- refuse their requests to cancel!

[draconis]

Shamelessly stolen from \.

"AOL customer Vincent Ferrari tried to cancel his account, but a phone rep wouldn't let him do it. What he got when he tried to cancel his account was a lot of frustration. Now that's customer support!"

Comments

[devohoneybee.livejournal.com]

I've had phone calls like that. Not with AOL, but similar, with similar results. Insurance companies are the worst -- there must be a secret training camp: "How to produce maximum frustration in the customer so they will stop complaining and be good little sheep." *argh*